FAQ

Where do you deliver?

We ship exclusively to street addresses and destinations across the United Kingdom.

How much does UK shipping cost?

We provide Free Standard Shipping (£0.00) on every single UK order, with no minimum purchase requirement.

What are your order cutoff, handling, and transit times?

• Daily Order Cutoff Time: 8:00 PM GMT/BST (London Time)
• Order Handling / Processing Time: 1–3 business days (Monday–Friday)
• Transit Time: 3–5 business days (Monday–Friday)
• Total Estimated Delivery Window: 4–8 business days

Which carriers do you use and how do I track my package?

Delivery is completed by reliable carrier networks including Royal Mail, DPD, and Evri. As soon as your order is dispatched, an automated email will be sent containing your tracking number and online monitoring link.

What is your return policy?

We offer a clear 30-day return policy from the date of parcel delivery, in addition to your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013. Returned merchandise must be unused, in its original condition, and in original packaging. We charge £0.00 restocking fees.

How do I start a return and get the return address?

To initiate a return, email customer support at info@bennettandblake.com with your order number. Once pre-authorized, our team will email you exact return instructions along with the designated fulfillment center return address.

*Important: Our registered office in London, UK is strictly an administrative headquarters and CANNOT process physical product returns. Packages sent to London without authorization will be rejected.

What if my item arrives damaged or defective?

Please inspect your delivery upon arrival and contact us at info@bennettandblake.com within 24 hours of delivery with photos of the damaged or defective item and outer packaging. Under the Consumer Rights Act 2015, Bennet & Blake covers return costs for damaged or faulty items and provides a free replacement or full refund.

When will I receive my refund?

Once your return is inspected and approved at our facility, refunds are issued back to your original payment method in GBP (£) within 14 calendar days, in line with the Consumer Contracts Regulations 2013. Please allow an additional 3–5 business days for your bank or card provider to post the credit.

Which currency and payment methods do you accept?

All transactions on bennettandblake.com are billed in Pounds Sterling (GBP £), inclusive of UK VAT where applicable. We accept major credit/debit cards (Visa, Mastercard, American Express) and digital payment options (Shop Pay, Apple Pay, Google Pay).

Can I modify or cancel my order after placing it?

If you need to adjust your shipping address or order details, please email info@bennettandblake.com before our daily order cutoff at 8:00 PM GMT/BST (London Time). While we will make every effort to fulfill modification requests, changes cannot be guaranteed once order processing has begun.

Bennet & Blake

Part of FF COMMERCE LTD (Companies House: 17398899)

Customer Support Email: info@bennettandblake.com

Order Cutoff: 8:00 PM GMT/BST (London Time)

© 2026 Bennet & Blake | Part of FF COMMERCE LTD | All Rights Reserved